Monitor Return Kit
We make it easy to retrieve your company-provided monitors from your employees!
Our cushioned monitor box comfortably holds the most common 23-27" monitors*, along with the stand and cables.
* not designed for curved monitors or all-in-one PCs. Monitor stand must be able to detach from back of monitor.
Product description
Device Rescue offers a comprehensive Monitor Retrieval Service designed to simplify the process of returning company-issued monitors assigned to remote employees. For just $199, you receive a best-in-class packaging solution that includes a padded monitor box, a prepaid self-stick return label, clear instructions for your employee, and the tape.
Convenient Packaging
The padded box accommodates most 23-27 inch monitors, along with the stand and cables.
Accommodating monitors from 20"L x 11.75"W x 1"D to 25"L x 15.25"W x 2.25”D.
Note: This retrieval kit is not designed for curved monitors and cannot fit Apple monitors, LG UltraFine Displays, all-in-one PCs, and iMacs. The stand must also be able to detach from the back of the monitor.
What’s included?
- Padded Box: Accommodating monitors from 20"L x 11.75"W x 1"D to 25"L x 15.25"W x 2.25”D, meaning most 23-27 inch monitors except Apple monitors, LG UltraFine Displays, all-in-one PCs, and iMacs.
- Prepaid Self-Stick Return Label: Each kit includes a prepaid shipping label, allowing employees to return devices hassle-free and without any shipping costs.
- Packing Instructions and Tape: The kit provides clear instructions on how to securely pack the monitor, stand, cables, along with tape for sealing the box.
- Employee Communication: Device Rescue handles all communication with the employee, including sending reminders if there are delays in returning the equipment. This ensures a hassle-free process for both the employer and the employee.
- Tracking Numbers: Each retrieval kit includes tracking information, enabling you to monitor the return process from shipment to final delivery.
Shipping information
The outer dimension of this box is 8″ x 38″ x 19″. We use UPS or FedEx for shipping our monitor retrieval kits, ensuring a reliable and cost-efficient delivery process.
Standard Shipping (Included in All Retrieval Orders):
- Delivery to Employee: 2-5 transit days
- Return to Designated Address: 2-5 transit days
2 Day Shipping (Optional Add-On for an Additional Fee):
- Delivery to Employee: 1-2 transit days
- Return to Designated Address: 1-2 transit days
Retrieval Kits are shipped within 1 business day once ordered, ensuring a prompt start to the retrieval process.
Please note, we can only ship to addresses within the United States (excluding Alaska, Hawaii, and US Territories).
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What we include with your monitor return kit
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Instructions & Tape
Includes clear, straightforward instructions to facilitate quick and efficient returns, and we also provide the necessary tape.
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Carbon Neutral
All of our shipments with our carriers are 100% carbon neutral, provided at no cost to you. Learn more about our recent pledge.
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Easy-to-Pack Box
Our boxes are user-friendly, designed specifically for ease of packing, ensuring a hassle-free experience for your employee's.
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Tracking Numbers
Each kit will include two tracking numbers, allowing you to monitor the shipments both to your employee and back to you.
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Employee Communication
If there are any delays in the retrieval process from your employee's end, we’ll take care of gentle reminders and follow-up calls.
Frequently Asked Questions
What fits in the monitor box?
Our padded monitor box fits most 23-27″ monitors. The monitor stand must be able to separate from the monitor and separate into two parts (arm and base) in order to fit into our box. The following devices do not fit in our box: Apple monitors, LG UltraFine Displays, all-in-one PCs, and iMacs. Note: These kits are not designed for curved monitors.
Is the shipping cost included?
Yes! Our prices are flat-rate and include shipping in both directions and includes the box, tape, and instructions. (shipping an empty box to your employee and return shipping with equipment back to your designated provided address – typically a company address). If you need a faster shipping speed, you can optionally opt for Priority shipping for an additional fee.
What happens if my employee is unresponsive?
Our device return service is thoughtfully designed to help your employee and you return company issued equipment safely and easily. We will provide every effort to make sure your employee sends back their equipment by conducting friendly reminders, and we’ll attempt to communicate with them by phone and email. If we’re unable to receive any communication from your employee after 5 phone call and 5 email attempts, we’ll let you know. Because we provide our full service when we fulfill your order, we are unable to issue refunds for our services in the event that your employee doesn’t return their device.
How long does shipping normally take?
We ship the retrieval kits within 1 business day of receiving your order. It will then typically take 2-5 days for the kit to arrive at your employee’s address, and an additional 2-5 days for the equipment return to arrive at your designated company address once your employee ships it. (Note: transit times may be a bit slower or faster depending on carrier shipping volumes and distance). While we cannot guarantee how long your employee will take to ship their equipment, but our service is designed to help your employee return equipment as quickly and safely as possible.
What locations can you ship to?
We currently ship to all US addresses excluding Alaska, Hawaii and US territories. Though expanding our support to more states, Canada and Mexico are on our roadmap.
Can you store our unassigned monitors in your warehouse?
Yes! We have equipment storage in our secure, climate-controlled warehouse! Think of us as your IT Closet. We handle storage, monitor retrievals, setup, and delivery directly to your employees, simplifying your IT logistics. Learn more about our IT Closet service.
Can't find the right answer?
Our support is ready to help you, please get in touch today and we will help you out.
What our clients say
"Device Rescue has saved our team hours getting devices back from former staff. Efficient, and great customer service. A must-have for any remote organization!"
"This service has been a game-changer for our dental offices. We used to struggle getting tablets to and from different locations, but now it's been stress-free."