Laptop Return Kit
We make it easy to retrieve your laptop and accessories from your employees!
Our cushioned laptop box comfortably holds most laptops up to 16″, along with a charger and other items of comparable size in its designated tray.
Product description
Device Rescue offers a comprehensive Laptop Retrieval Service designed to simplify the process of returning company-issued laptops and accessories. For just $89, you receive a best-in-class packaging solution that includes a padded laptop box, a prepaid self-stick return label, clear instructions for your employee, and the tape.
Convenient Packaging
The padded box accommodates most laptops up to 16 inches, along with accessories like chargers, and a headset. The dimensions of the box are 15.125″ x 10.25″ x 1″, ensuring a safe fit for your equipment.
What’s included?
- Padded Laptop Box: Designed to fit most laptops up to 16 inches, with dimensions of 15.125″ x 10.25″ x 1″. The box also accommodates chargers and other accessories in a dedicated tray (15.75″ x 3.5″ x 1.5″) .
- Prepaid Self-Stick Return Label: Each kit comes with a prepaid shipping label, making it easy for employees to return devices without incurring any shipping costs .
- Packing Instructions and Tape: Clear instructions on how to pack the laptop securely, along with tape for sealing the box .
- Employee Communication: Device Rescue manages all communication with the employee, including reminders if there are delays in returning the equipment. This ensures that the process remains hassle-free for both the employer and the employee .
- Tracking Numbers: Each retrieval kit includes tracking information, allowing you to monitor the return process from shipment to final delivery .
Shipping information
The dimensions of our shipping box are 15.125″ x 10.25″ x 1″. We use USPS for shipping our laptop kits, ensuring a reliable and efficient delivery process.
Standard Shipping (Included in All Retrieval Orders):
- Delivery to Employee: 2-5 business days
- Return to Designated Address: 2-5 business days
Priority Shipping (Optional Add-On for an Additional Fee):
- Delivery to Employee: 1-3 business days
- Return to Designated Address: 1-3 business days
Retrieval Kits are shipped within 1 business day once ordered, ensuring a prompt start to the retrieval process.
Please note, we can only ship to addresses within the United States (excluding Alaska, Hawaii, and US Territories).
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What we include with your laptop return kit
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Instructions & Tape
Includes clear, straightforward instructions to facilitate quick and efficient returns, and we also provide the necessary tape.
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Carbon Neutral
All of our shipments with our carriers are 100% carbon neutral, provided at no cost to you. Learn more about our recent pledge.
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Easy-to-Pack Box
Our boxes are user-friendly, designed specifically for ease of packing, ensuring a hassle-free experience for your employee's.
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Tracking Numbers
Each kit will include two tracking numbers, allowing you to monitor the shipments both to your employee and back to you.
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Employee Communication
If there are any delays in the retrieval process from your employee's end, we’ll take care of gentle reminders and follow-up calls.
Frequently Asked Questions
What fits in the laptop box?
Our padded laptop box fits most laptops up to 16″ and charger (or other charger-sized accessories) in the appropriate tray. Maximum supported device dimensions: 15.125″ x 10.25″ x 1″.
Is the shipping cost included?
Yes! Our prices are flat-rate and include shipping in both directions and includes the box, tape, and instructions. (shipping an empty box to your employee and return shipping with equipment back to your designated provided address – typically a company address). If you need a faster shipping speed, you can optionally opt for Priority shipping for an additional fee.
What happens if my employee is unresponsive?
Our device return service is thoughtfully designed to help your employee and you return company issued equipment safely and easily. We will provide every effort to make sure your employee sends back their equipment by conducting friendly reminders, and we’ll attempt to communicate with them by phone and email. If we’re unable to receive any communication from your employee after 5 phone call and 5 email attempts, we’ll let you know. Because we provide our full service when we fulfill your order, we are unable to issue refunds for our services in the event that your employee doesn’t return their device.
How long does shipping normally take?
We ship the retrieval kits within 1 business day of receiving your order. It will then typically take 2-5 days for the kit to arrive at your employee’s address, and an additional 2-5 days for the equipment return to arrive at your designated company address once your employee ships it. (Note: transit times may be a bit slower or faster depending on carrier shipping volumes and distance). While we cannot guarantee how long your employee will take to ship their equipment, but our service is designed to help your employee return equipment as quickly and safely as possible.
What locations can you ship to?
We currently ship to all US addresses excluding Alaska, Hawaii and US territories. Though expanding our support to more states, Canada and Mexico are on our roadmap.
Can you store our unassigned laptops in your warehouse?
Yes! We have equipment storage in our secure, climate-controlled warehouse! Think of us as your IT Closet. We handle storage, laptop retrievals, setup, and delivery directly to your employees, simplifying your IT logistics. Learn more about our IT Closet service.
Can't find the right answer?
Our support is ready to help you, please get in touch today and we will help you out.
What our clients say
"Device Rescue has saved our team hours getting devices back from former staff. Efficient, and great customer service. A must-have for any remote organization!"
"This service has been a game-changer for our dental offices. We used to struggle getting tablets to and from different locations, but now it's been stress-free."