Contact us
We’d love to hear from you. Drop us a line, lets chat!
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Get in touch today!
Our team values your input and is committed to ensuring your experience with us is positive and fulfilling.
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Frequently Asked Questions
What is your mailing address?
Sending mail or shipping to our warehouse, please utilize or mailing address: Device Rescue, 4332 S Settler Drive STE 130-109 Ridgefield Washington 98642
What are your customer service hours?
Our hours of operation are Monday through Friday, 8 AM to 5 PM Pacific Time, excluding certain holidays. For more details, please refer to our Holiday Closures guide.
Do you have a live chat option?
Yes, you can chat with us by clicking the message icon located at the lower right corner of your screen to start a chat request.
Is the service available globally?
We currently offer Retrieval Kit™ services within the United States and Canada. At this time, we only support shipping to and from these two countries, but we’re actively exploring expansion to additional regions in the future.
Can I visit your office/warehouse?
No, our location is not open to the public. If you need to visit us in person, please contact us directly to schedule an appointment.
Can I track my retrievals?
Yes, all retrievals come with tracking numbers. These numbers are emailed to you once we ship your retrieval kits. If you have an online account, you can also track and view your entire retrieval history within your account.